Parcel Protection
Parcel Protection
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Our Promise To Our 200,000+ Customers
Our Promise To Our 200,000+ Customers
We truly believe we have some of the best products in the world. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there are absolutely ZERO risks in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7 Ticket and Email Support. Please contact us if you need assistance.
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FAQ
Frequently Asked Questions
What is Buyer Protection?
What is Buyer Protection?
Buyer Protection is a set of guarantees that we stand by which enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
How do I check the status of my order?
How do I check the status of my order?
Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible (within 1-2 business days). Once you order has been shipped, you will receive a notification through email. Then you can track your order by going to our Order Tracking page.
How long does shipping take?
How long does shipping take?
Our hours of operation for shipping are Monday to Friday, 9am to 5pm (EST), excluding weekends.
All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 3-7 business days.
Do you ship Internationally?
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Is your website secure with my personal information?
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
How do I order on your website?
How do I order on your website?
Simply scroll up and click the 'Add To Cart' button, fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Does Mavola provide a quality guarantee for all the products being sold?
Does Mavola provide a quality guarantee for all the products being sold?
Absolutely! If you find a damaged or defective product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a replacement for the product simply by using our free replacement facility. Image proof is required for every product damaged during transit.